Refund policy

Return & Refund Policy

Thank you for shopping with OEM Auto Flare!
We value your satisfaction and want you to feel confident when purchasing from us. If you’re not fully satisfied with your order, you may request a return, refund, or exchange under the conditions outlined below.

1. Return Eligibility

We accept returns for both defective and non-defective products if the following conditions are met:

  • The item is new, unused, and in its original packaging.

  • A return request is initiated within 30 calendar days of the delivery date.

  • The item is not excluded under the Non-Returnable Items section below.

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support at info@oemautoflare.com with your order number and reason for return.

  2. Provide Proof: If the item is damaged or defective, attach clear photos or videos showing the issue.

  3. Approval: Once approved, you’ll receive a prepaid return shipping label (return shipping is free).

  4. Packaging: Pack the item securely in its original packaging and include proof of purchase (e.g., order invoice).

  5. Ship: Attach the label and drop it off with the designated carrier.

3. Refunds

Once your return is received and inspected:

  • Your refund will be processed within 5 business days.

  • Refunds are issued to the original payment method used.

  • Please allow 1–2 billing cycles for the refund to appear on your account.

4. Exchanges

If you’d prefer an exchange instead of a refund:

  • Contact us at info@oemautoflare.com to request a replacement or alternate item.

  • Exchanges are processed once the original item is received and inspected.

5. Important Notes

  • Non-Returnable Items: Custom or personalized products cannot be returned.

  • Resale Disclaimer: OEM Auto Flare is not responsible for issues arising from the resale of our products on third-party marketplaces (e.g., Amazon, eBay, Walmart).

  • No Restocking Fees: We do not charge any restocking fees for approved returns or exchanges.

6. Contact Us

For questions or assistance regarding returns, refunds, or exchanges, please contact our support team:
📧 Email: info@oemautoflare.com
📞 Phone: +1 (908) 215-8612
🏢 Address: 16080 Crossed Talons Rd, Woodbridge, VA 22193, United States